ICTFC Club Shop Terms & Conditions

Inverness Caledonian Thistle Football Club is completely dedicated to your total satisfaction. If you have any suggestions or comments on our online service, please email us at shop@ictfc.co.uk

Our contact details:
Mail Order Department
Inverness Caledonian Thistle FC
Stadium Road
Inverness
IV1 1FF.

Telephone 01463 227451

Prices
The prices on our website are quoted in UK Pounds inclusive of VAT at the current rate.

Payment
We accept payment by PayPal and Credit/Debit Cards and use PayPal to process all online orders. When paying by card you will be asked to provide your 3 digit security code printed on the rear of the card beside the signature strip during the transaction. Payment will be taken from your account at the time of placing the order.

Delivery
We can deliver goods to destinations worldwide on payment of the appropriate carriage charges. Goods will be dispatched by Royal Mail. Provided we have stock of the items ordered, we will normally dispatch goods within one working day. UK orders should arrive within 4 days of dispatch. International orders may take up to 21 days to arrive and the actual time taken is outwith our control.

Returns
If for any reason you are dissatisfied with your purchase, return it to us within 28 days of receipt in an unworn/unused condition and we will either refund, replace or exchange your goods. Returned goods must be securely packed and correct postage attached. Your name and address and the reason for return should be enclosed with the returned goods. If the goods are being returned as faulty or due to an error on our part, we will refund your postage.

Note that customised or personalised items cannot be returned unless they are faulty.

For hygiene reasons certain items such pillows, socks and duvets cannot be returned once unwrapped unless deemed faulty.  

Gift cards cannot be returned or exchanged for cash and must be redeemed within 12 months of purchase.

Your right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Pre-Orders
When ordering a product during the pre-order period, the order process is exactly the same as placing any other order. The launch date will be detailed on the item page once it has been confirmed. Payment will be taken at the time of placing the order. A separate order should be placed for pre-order items to avoid delaying the dispatch of in-stock items.

Out of stock items
Although stock levels are updated on a regular basis, we cannot guarantee the availability of all stock items at the time of purchase. If we are out of stock we will contact you by email or telephone as soon as possible to resolve the problem.

Privacy Policy
We are fully DSS-PCI compliant and do not locally hold or retain any credit or debit card details. All credit and debit card numbers are entered directly into the encrypted PayPal system.

We do not disclose buyers’ information to any third parties, but we may email you in future with details of special offers and promotions.

Cookies are used on this site to keep track of the contents of your shopping cart. If your web browser is set to block cookies, you will be unable to place orders.

If you use the Remember Me option, we will use cookies to store your name and address and a unique identifier for login purposes.

ICTFC
November 2015